Last updated: July 23, 2026
Text messaging is our primary way of communicating with customers. This page explains how it works, what you can expect, and how to stop receiving messages at any time.
You Are Texting a Real Person
Our text messages are sent and answered by members of our team, not by an automated bot. When you reply, a person at our Downtown Atlanta location reads your message and responds. We use a business messaging platform called Podium to manage these conversations, but the messages themselves come from our staff.
How We Get Your Number
We collect mobile numbers at three points, and each one tells you that texting is how we will reach you:
- Intake forms — when you drop off a piece for repair or manufacturing
- Website chat — when you start a conversation with us through the chat window on this site
- Appointment scheduling — when you book through our online scheduler
Providing your mobile number at any of these points means you agree to receive text messages from us about your work, your appointment, and your service. Consent to receive texts is not a condition of purchasing any product or service. If you would rather we call or email, tell us and we will.
What We Text You About
- Appointment confirmations, reminders, and changes
- Status updates while your piece is with us
- Questions that come up during your repair, including pricing approvals
- Notification that your piece is finished and ready to collect
- Answers to questions you send us
These are service and operational messages relating to work you have asked us to perform.
Message Frequency and Cost
Message frequency varies and depends on your job — a same-day repair may involve two or three messages, while a custom manufacturing project may involve more over several weeks.
Message and data rates may apply. Your carrier's standard rates apply to messages you send and receive. We do not charge for text messages.
How to Stop Receiving Texts
You can opt out at any time, and we will honor it immediately.
- Reply STOP to any message from us and we will stop texting that number
- Reply HELP for assistance
- Call us at (404) 566-7596 and ask to be removed
- Email info@jewelryrepairofatlanta.com with your mobile number and request
If you opt out while a piece of yours is with us, we will contact you by phone or email instead. Opting out never affects the service you receive or the work we do.
Carrier Support
Mobile carriers are not liable for delayed or undelivered messages. Not all carriers or devices may be supported.
Your Privacy
We do not sell or rent your mobile number. We do not share it with third parties for their own marketing. Your number is used to communicate with you about your work with us, and is handled through Podium, our messaging provider, which processes it on our behalf.
For more on how we handle personal information, see our Privacy Policy.
Changes
We may update this policy. Changes take effect when posted and the "Last updated" date will reflect the revision.
Contact
Jewelry Repair of Atlanta LLC
75 John Portman Blvd NW, Suite 8W356A
Atlanta, GA 30303
(404) 566-7596
info@jewelryrepairofatlanta.com
Monday–Friday, 9:00 AM–6:00 PM